AI Property management Teammate
Vinny runs the work.
You run the buildings.
AI that answers every enquiry in under 10 seconds on any channel, then books the viewing, raises the job, and updates the PMS.
platform
The AI teammate built for property.
The AI teammate built for property.
Vinny picks up the work across leasing, maintenance, concierge, finance, marketing and reporting, and shows you every step.
Tasks
Created UnreadTenantAssigneeTaskStatusUnitSource
25 Sep 2026Ewan Haldane
No hot waterTSK-2041126D, Larkfield WharfResident app
No hot waterTSK-2041126D, Larkfield WharfResident app25 Sep 2026Ollie BrennanYC1 bed viewing confirmedTSK-204097Larkfield WharfZoopla
25 Sep 20262Felix HarrowDMPet policy questionTSK-204083Larkfield WharfWebsite
25 Sep 20261Priya LanhamLeaking kitchen tapTSK-2040713B, Larkfield WharfWhatsApp
Leaking kitchen tapTSK-2040713B, Larkfield WharfWhatsApp25 Sep 20261Tom AchterbergDMRenewal decisionTSK-20406612F, Larkfield WharfRenewals
25 Sep 2026Marco BelliniArrears reminder, no replyTSK-204052Flat 404, Larkfield WharfArrears check
Arrears reminder, no replyTSK-204052Flat 404, Larkfield WharfArrears check25 Sep 20264Sofia LindqvistNew member onboardingTSK-204047Room 14, Fennick YardMember app
New member onboardingTSK-204047Room 14, Fennick YardMember app25 Sep 2026Imogen SallisYC2 bed viewing scheduledTSK-204039Larkfield WharfRightmove
25 Sep 2026Grace Okafor-ReidRent query, Direct DebitTSK-2040287A, Copperline HouseWhatsApp
Rent query, Direct DebitTSK-2040287A, Copperline HouseWhatsApp25 Sep 2026Nell WhitcombeHPBroken window latchTSK-2040141C, Larkfield WharfResident app
25 Sep 2026James WhitlockDMCorporate let applicationTSK-203998Larkfield WharfRent Pending Ltd
what vinny does
Nothing waits its turn.
Leasing, maintenance, renewals, all handled at the same time, across every building.
01 Lead to Lease
02 Living
03 Marketing
04 Analytics
01 / 04
Answer every enquiry instantly and book viewings with the right leads.
<10sec
response time on every channel
Lead capture
Respond instantly to every enquiry across all channels
Lead qualification
Scored and prioritised by intent
Viewings and tours
Booked, confirmed, reminded 24/7
Referencing
Automated checks and verification
Digital signing
Lease signed in minutes
Enquiry response
Answered instantly, day or night
customer Stories
Operators on what changed
when Vinny joined their team.
CAPABILITIES
Built around how you work,
not how we think you should.
WHATSAPPVOICEEMAILWebsite
My boiler stopped working this morning.
Sorry to hear that Jack — I’ve logged a P1 ticket and Yasmine will call you within 15 minutes.
Talks like
your team talks.
Vinny reads the situation and replies in your brand voice, across voice, WhatsApp, chat and email.
Language:Español
¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. ·
Speaks
100+ languages.
Vinny picks up the language on the first message and replies in it automatically.
◆ Knowledge base gap
Is there parking available for guests?
Suggested: two visitor bays on level B1, booked in the resident app. Is that right?
YesNoDraft with AI
Learns
your buildings.
Every task, conversation and bit of context sharpens what Vinny knows about your buildings, and the answers it gives.
◆ Escalated to you
Renewal decision
Resident wants 24 months at the current rent. Outside your renewal policy.
View contextMake decision
Knows when to bring in a person.
Vinny knows the line between routine and judgement. When a case crosses it, the right person picks it up with the thread, photos and policy already attached.
Your team
8 hours a day
With Vinny24 hours a day
Covers every hour.
Leaks at 2am, enquiries on bank holidays, renewals on a Sunday. Covered every hour, without expanding your team.
Never agree a tenancy length change
Never agree a rent change
Follows your policies.
Vinny works inside your policies and refuses anything outside them.
+32
Works in every system you use.
Vinny reads and writes in your CRM, portals, and inbox — no migration, no second system to keep in sync.
CAPABILITIES
Built around how you work,
not how we think you should.
WHATSAPPVOICEEMAILWebsite
My boiler stopped working this morning.
Sorry to hear that Jack — I’ve logged a P1 ticket and Yasmine will call you within 15 minutes.
Talks like
your team talks.
Vinny reads the situation and replies in your brand voice, across voice, WhatsApp, chat and email.
Language:Español
¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. ·
Speaks
100+ languages.
Vinny picks up the language on the first message and replies in it automatically.
◆ Knowledge base gap
Is there parking available for guests?
Suggested: two visitor bays on level B1, booked in the resident app. Is that right?
YesNoDraft with AI
Learns
your buildings.
Every task, conversation and bit of context sharpens what Vinny knows about your buildings, and the answers it gives.
◆ Escalated to you
Renewal decision
Resident wants 24 months at the current rent. Outside your renewal policy.
View contextMake decision
Knows when to bring in a person.
Vinny knows the line between routine and judgement. When a case crosses it, the right person picks it up with the thread, photos and policy already attached.
Your team
8 hours a day
With Vinny24 hours a day
Covers every hour.
Leaks at 2am, enquiries on bank holidays, renewals on a Sunday. Covered every hour, without expanding your team.
Never agree a tenancy length change
Never agree a rent change
Follows your policies.
Vinny works inside your policies and refuses anything outside them.
+32
Works in every system you use.
Vinny reads and writes in your CRM, portals, and inbox — no migration, no second system to keep in sync.
CAPABILITIES
Built around how you work,
not how we think you should.
WHATSAPPVOICEEMAILWebsite
My boiler stopped working this morning.
Sorry to hear that Jack — I’ve logged a P1 ticket and Yasmine will call you within 15 minutes.
Talks like
your team talks.
Vinny reads the situation and replies in your brand voice, across voice, WhatsApp, chat and email.
Language:Español
¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. ·
Speaks
100+ languages.
Vinny picks up the language on the first message and replies in it automatically.
◆ Knowledge base gap
Is there parking available for guests?
Suggested: two visitor bays on level B1, booked in the resident app. Is that right?
YesNoDraft with AI
Learns
your buildings.
Every task, conversation and bit of context sharpens what Vinny knows about your buildings, and the answers it gives.
◆ Escalated to you
Renewal decision
Resident wants 24 months at the current rent. Outside your renewal policy.
View contextMake decision
Knows when to bring in a person.
Vinny knows the line between routine and judgement. When a case crosses it, the right person picks it up with the thread, photos and policy already attached.
Your team
8 hours a day
With Vinny24 hours a day
Covers every hour.
Leaks at 2am, enquiries on bank holidays, renewals on a Sunday. Covered every hour, without expanding your team.
Never agree a tenancy length change
Never agree a rent change
Follows your policies.
Vinny works inside your policies and refuses anything outside them.
+32
Works in every system you use.
Vinny reads and writes in your CRM, portals, and inbox — no migration, no second system to keep in sync.
built for the living sectors
One teammate.
Every building you run.
From a 40-unit PBSA block to a 12,000-home BTR portfolio, Vinny handles the same work at either scale.
built for the living sectors
One teammate.
Every building you run.
From a 40-unit PBSA block to a 12,000-home BTR portfolio, Vinny handles the same work at either scale.
trust & security
Your data.
Stays yours.
Your data.
Stays yours.
Vinny is ISO 27001 and SOC 2 certified, GDPR compliant with EU data residency, and compliant with the EU AI Act. Your data only ever powers your own teammate.
Vinny is ISO 27001 and SOC 2 certified, GDPR compliant with EU data residency, and compliant with the EU AI Act. Your data only ever powers your own teammate.
Privacy-first
ISO 27001, SOC 2 & GDPR compliant. EU data residency means your data never leaves the region.
Never used for training
Your data is only ever accessible to your AI teammate. It's never used to train models.
Fully encrypted
All data encrypted at rest and in transit using industry-standard algorithms.
Secure integrations
Verified variables ensure users can only access their own data inside your systems.
CertifiedSOC 2Type IIGDPRCompliantISO 27001AlignedEUData residency
Independently Audited by Vanta
FAQS
Great questions.
Questions
What does Vinny do for rent collection and arrears?
How does Vinny collect rent by Direct Debit?
Does Vinny hold our rent?
What happens if a Direct Debit fails?
Does Vinny follow UK arrears rules?
Answer
Vinny collects rent by Direct Debit, recovers failed payments and chases arrears. It also answers residents' balance questions on WhatsApp, SMS, email and phone, and logs every contact in the resident's record.
FAQS
Great questions.
Questions
What does Vinny do for rent collection and arrears?
How does Vinny collect rent by Direct Debit?
Does Vinny hold our rent?
What happens if a Direct Debit fails?
Does Vinny follow UK arrears rules?
